Yo Luv Cafe Pty Ltd (ABN 47 703 859 661) trades as Yo Luv Cafe from our corner of Hampton VIC, in Melbourne’s bayside. These Terms of Service apply to this website, our cafe dining experience, reservations, private functions, catering and gift vouchers.
By using this website, making a booking, placing an order or accepting a quote from us, you agree to these terms. If something here doesn’t sit right with you, please email ceo@yoluvcafe.site before booking — we’d rather talk it through than have you tick a box you didn’t read.
On this page
About these terms
These Terms of Service are a binding agreement between you and Yo Luv Cafe Pty Ltd (ABN 47 703 859 661), trading as Yo Luv Cafe, located in Hampton VIC, Melbourne. They govern your use of yoluvcafe.site and all dining, function, catering and voucher services we supply.
These terms apply together with any function agreement, written quote or booking confirmation we issue. Where a signed function agreement conflicts with these terms, the function agreement prevails for that event.
Accepting these terms
By browsing this website, submitting an enquiry, making a reservation, attending a booking or redeeming a gift voucher, you accept these terms and our Privacy Policy.
If you are booking on behalf of a group, company or organisation, you confirm you have authority to accept these terms on their behalf.
Our services
We serve specialty coffee and an all-day cafe menu for dine-in and takeaway, host private functions and celebrations, and provide catering across Melbourne’s bayside. See our services page for the full spread.
Menus change with the seasons and with what our growers are picking. Photographs on this website and in our quotes are indicative — presentation and ingredients may vary. Availability of particular dishes, coffees or beverages is not guaranteed, especially during peak periods.
Reservations, functions & private hire
- Cafe reservations can be requested via our contact page. A booking is only confirmed when we reply and confirm it.
- During peak periods we may apply reasonable table time limits so every guest gets a seat. We’ll always tell you upfront.
- Group bookings of eight or more guests may require a set menu or minimum spend, which we’ll confirm in writing.
- Private functions and venue hire require a signed function agreement and a deposit. We hold tables for a reasonable grace period; parties arriving significantly late may forfeit their table.
We may decline or reschedule bookings where required for licensing, safety, capacity or circumstances beyond our reasonable control.
Quotes, orders & payment
Function and catering pricing is provided by written quote only, requested through our quote form. Written quotes are valid for 14 days unless stated otherwise and are based on the details you supply. Changes to guest numbers, timing or menu may change the price.
- All prices are in Australian dollars and include GST where applicable.
- In-cafe orders are payable at the counter at the time of ordering, by cash or accepted card.
- Functions and catering are invoiced per the function agreement; final payment is due by the date stated on your invoice.
- Any card surcharge we apply is limited to our reasonable cost of accepting that card, as required by Australian law, and is disclosed before you pay.
Overdue function invoices may attract interest and reasonable recovery costs, to the extent permitted by law.
Cancellations & changes
Cafe reservations: there’s no charge to cancel — just let us know as early as you can so another local can have the table. Email ceo@yoluvcafe.site with your booking name, date and time.
Functions and catering: deposits secure your date and are dealt with as follows unless your function agreement says otherwise:
- Cancellation 14 days or more before the event — deposit refunded in full.
- Cancellation 7 to 13 days before the event — 50% of the deposit refunded.
- Cancellation within 7 days — the deposit may be retained to cover food, staffing and venue costs already committed.
If we need to cancel or significantly change your booking for reasons within our control, every dollar you’ve paid is refunded, and we’ll work with you to find an alternative date wherever we can.
Gift vouchers
- Gift vouchers are valid for at least three (3) years from the date of issue and carry no activation or account-keeping fees, in line with the Australian Consumer Law.
- Vouchers are redeemable in-store at Yo Luv Cafe, Hampton VIC, for food and beverages to the value shown.
- Vouchers are not redeemable for cash and cannot be reloaded, unless the law requires otherwise.
- Treat your voucher like cash. We can’t replace a lost or stolen voucher unless we can verify its unique number.
Food, allergens & dietary needs
Our kitchen handles nuts, gluten, dairy, egg, sesame, soy, seafood and other common allergens. While we take allergen management seriously and follow strict food safety practices, we cannot guarantee any dish is completely free of cross-contact or trace allergens.
If you or a guest has a severe allergy or specific dietary requirement, please tell us before ordering or before finalising a function menu — we’ll always do our best to accommodate you honestly. Menu descriptions are a guide; ask our team for current ingredient details at any time.
Your Australian Consumer Law guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
For major failures with a service, you are entitled to cancel your contract with us and receive a refund for the unconsumed value of the service, or compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by our failure.
For minor failures, we will remedy the issue within a reasonable time — for example, by remaking a dish, re-running a booking or providing a refund where a remedy isn’t reasonably available.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Limitation of liability
To the maximum extent permitted by law, Yo Luv Cafe Pty Ltd is not liable for indirect, incidental or consequential loss, including loss of enjoyment, opportunity or profits, arising from your use of this website or our services.
This limitation does not apply to liability for death or personal injury caused by our negligence, to liability that cannot be excluded by law, or to our obligations under the Australian Consumer Law guarantees described in section 9.
Using this website & intellectual property
All content on yoluvcafe.site — text, photography, menus, design and the Yo Luv Cafe name and logo — is owned by or licensed to Yo Luv Cafe Pty Ltd and is protected by Australian and international intellectual property law.
- You may view, download and print content for personal, non-commercial use only.
- You must not copy, scrape, systematically extract or republish our content without written permission.
- You must not interfere with, disrupt or attempt to gain unauthorised access to the website or related systems.
Third-party links & platforms
This website may link to third-party services, such as maps, social platforms or suppliers. Those links are provided for convenience only and don’t constitute an endorsement. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, availability or practices.
Privacy
We collect only the personal information we need to handle bookings, enquiries, quotes, functions and vouchers, and we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Full details are set out in our Privacy Policy.
Changes to these terms
We may update these terms from time to time as our menu, services or the law evolve. The current version is always published on this page, with the “last updated” date shown at the top.
If a change is significant and affects a booking or function you’ve already paid for, we’ll contact you directly. Continuing to use the website or our services after updated terms are published means you accept the updated version.
Governing law & disputes
These terms are governed by the laws of Victoria and the Commonwealth of Australia. Nothing in these terms limits your right to bring a consumer law claim in the court or tribunal of your state or territory — including the Victorian Civil and Administrative Tribunal — or to contact the ACCC.
If something’s gone wrong, please raise it with us first. We commit to acknowledging every complaint within two business days and working with you in good faith to reach a fair outcome. Most issues are sorted with a simple conversation.
Contact us
Questions about these terms, a booking, a quote or a voucher? We’re one message away:
- Email: ceo@yoluvcafe.site — answered within two business days.
- Web: our contact page for general enquiries, or request a quote for functions and catering.
- In person: Yo Luv Cafe, Hampton VIC, Melbourne — come say hello and we’ll talk it through over a coffee.
Yo Luv Cafe Pty Ltd · ABN 47 703 859 661 · Hampton VIC
Questions about these terms?
Send us a note and we’ll reply within two business days — no jargon, no runaround, just a straight answer.
