Yo Luv Cafe Pty Ltd — ABN 47 703 859 661
This policy explains how Yo Luv Cafe Pty Ltd collects, uses and safeguards your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Yo Luv Cafe Pty Ltd (ABN 47 703 859 661) respects your privacy and is committed to handling your personal information responsibly and transparently. We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs), which govern how Australian organisations collect, hold, use and disclose personal information.
We only collect personal information that is reasonably necessary for our cafe and coffee shop dining experience and related services. Depending on how you interact with us, this may include:
We do not collect sensitive information (such as health or biometric data) unless you choose to share dietary requirements with us voluntarily, in which case we handle it with appropriate care.
We collect personal information directly from you when you:
We may also collect limited technical information automatically when you browse yoluvcafe.site, such as anonymised analytics data about how the site is used.
We use the personal information we collect to:
We will never sell, rent or trade your personal information to third parties.
We may disclose personal information to trusted service providers who assist us in operating our website or business, such as hosting and email providers, and only to the extent necessary for them to perform their functions. We may also disclose information where required or authorised by law, for example in response to a lawful request from a government agency or court.
Some of our service providers or their servers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles, including through contractual arrangements with our providers.
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site and improve our content. You can control or delete cookies through your browser settings; the site will remain usable if you choose to disable them.
We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification and disclosure. This includes limiting access to staff who need it and using secure systems for storing email correspondence. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations, after which it is securely destroyed or de-identified.
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@yoluvcafe.site. We will respond within a reasonable period, typically within 30 days, and there is no charge for making a request.
If you have subscribed to hear about events, seasonal menus or specials, you may withdraw your consent at any time by replying to any message or by emailing ceo@yoluvcafe.site. We will promptly honour your opt-out request.
If you have a concern about how we have handled your personal information, please contact us first at ceo@yoluvcafe.site with the subject line "Privacy Complaint". We will acknowledge your complaint promptly, investigate it thoroughly and provide a written response within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page, with the date of the most recent revision shown at the top.
For any questions about this Privacy Policy or the way Yo Luv Cafe Pty Ltd handles your personal information, please write to:
Privacy Officer
Yo Luv Cafe Pty Ltd
ABN 47 703 859 661
Hampton VIC
Email: ceo@yoluvcafe.site